FAQs

📦 Frequently Asked Questions

Got a question? We’re here to help.

🚚 Shipping & Delivery

How long does shipping take?

  • UK Orders: 5–8 business days

  • International Orders: 3–17 business days (depending on destination and local customs)

Do you ship internationally?
Yes, we ship to most countries around the world! Shipping times may vary depending on your location.

Can I track my order?
Absolutely! As soon as your tracking information is available, we’ll upload it and send you a confirmation email. You can also check your tracking status anytime on our Track Your Order page.

🔁 Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, just contact our support team.

How do I initiate a return or exchange?
Please email us at support@theurbantechstore.com with your order number and reason for return. We'll guide you through the process.

Do I have to pay for return shipping?
Customers are responsible for return shipping unless the item was defective or incorrect. In that case, we’ll cover the return costs.

💳 Ordering & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. We use industry-standard SSL encryption to ensure your personal and payment information is fully protected.

📦 Product Questions

Are your products high quality?
Yes! Every item in our store is carefully selected and tested to meet our quality standards. We only work with trusted manufacturers and suppliers.

Do your products come with a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty information can be found on the product page or by contacting us.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@theurbantechstore.com.

📩 Contact & Support

How can I contact customer service?
We’re here to help! You can reach us by emailing support@theurbantechstore.com. We aim to respond within 24 hours, Monday–Friday.

Do you have a phone number I can call?
At this time, we offer support via email to ensure we can track and respond to your request accurately and efficiently.

🛒 Other Questions

Where are you based?
TheUrbanTechStore operates online and ships from multiple fulfillment centers to get your order to you as quickly as possible.

Will I be charged customs or import taxes?
International orders may be subject to customs or import fees depending on your country. These are the responsibility of the customer.

Still have questions?
Email us anytime at support@theurbantechstore.com — we're happy to help!